Privacy policy

The Type A Thought website, and the mobile application (collectively referred to as the "Site"), is owned by, Phadke HealthTech Private Limited (hereinafter referred to as "the Company"), a company incorporated under the provisions of the Companies Act 2013. Type A Thought is committed to respecting and protecting your privacy. To that end, we have prepared this privacy policy ("Privacy Policy") to describe our information gathering and dissemination practices, how we use it, and any choices you may have and our data protection practices for the Site. The terms "Type A Thought”, “We" "Us" and "Our" refer to the Company and its subsidiaries and affiliates. The terms "You”, “Your" and "Yours" refer to the End user/customer utilizing the Site. This Privacy Policy is governed by our Terms of Use. By using this Site, you agree to our use of your information as described in this Privacy Policy. Please also see our Terms and Conditions governing your use of the Site. We are committed to provide a confidential and safe platform for You to discuss/share Your thoughts and feelings with Experts (as defined in the Terms of Use) and where Your anonymity is respected therefore we strive to ensure that the highest standards of compliance with Indian data protection laws and regulations. The information provided by you when using this “Site” (as defined in the terms and conditions), will be used in accordance with this Privacy Policy. "Personal Information" shall mean and include information that relates to a natural person, which, we can use to identify or contact you, such as your name,age, sex, address, telephone number or email address. Personal Information to include information that has been anonymized. The services on the “Site” are available only to End-Users over the age of eighteen (18), anyone under this age, shall not download or use this “Site”. Use By Children If You are between less than 18 years of age, You must have Your parent or legal guardian’s permission to use the Site. The parent, legal guardian, or ward of a minor, will be fully responsible for complying with our Terms of Use and our Privacy Policy. The parent, guardian or the ward of a minor represents and warrants that they are the parents or legally appointed guardians or wards of such minor. We are under no obligation to verify the veracity of such parents or legally appointed guardians or wards of such End User under the age of 18 years.   You may not use the Site if you do not agree to be bound by this Privacy Policy. We may modify this Privacy Policy from time to time by updating this. Your continuous use of the “Site”(as defined in the terms and conditions) indicate that You agree to these changes, if any and You consent to the collection and use of such Personal Information in accordance with this Privacy Policy. If you do not agree to changes, kindly discontinue from using the “Site”   Your continuous use of the Site indicates consent for sharing Your Personal Information as per this Privacy Policy.
The SITE will collect the following personal information from the End-User at the time of registration:
  1. contact data (such as your email address and phone number);
  2. demographic data (such as your gender, your date of birth and your pin code/country of residence);
iii. billing data, (such credit / debit card number, expiration date, billing address and other payment instrument details) In addition to the personal information listed above, the following information will also be collected by us:
  1. Technical and network data, including internet protocol address, network operator, operating system, browser type, cookies, etc.
  2. Information about Your location and Your mobile device, including a unique identifier number for Your device.
iii. Questionnaire or survey results and information regarding the use of the Site In the event you desire to amend or modify the information provided by you on the SITE, you may do so by editing your profile. USE OF INFORMATION The information collected by Type A Thought from you, is to enable Type A Thought to:
  1. To process Your request for Services and provide you with access to particular tools and Services and to fulfill Your Service request,
  2. Administer your account and contact You,
iii. In providing Services, Your Personal Information will be disclosed to End User(s) and/or Expert’s (as the case may be) and where applicable to Our registered business partners.
  1. To allow Us and/or Our Experts to present personalised emails or secure electronic messages pertaining to your mental health, including news, announcements, reminders and opportunities.
  2. provide you with relevant content on the Sites or on other web sites that you visit after you leave the Site (includes customization of advertising based on Your location)
  3. To use Your Personal Information in accordance with this Privacy Policy and Terms of Use and as permitted by the applicable law;
vii. respond to queries you send and to send you administrative communications about the Site or Services, viii. Obtain/publish your feedback/review/testimonial about the Site or Services
  1. Send promotional emails about new products, special offers, discount coupons or other information which we think you may find interesting.
  2. Send you relevant offers and informational materials on behalf of our sponsors pertaining to your mental health.
  3. To ensure the security or integrity of the Site, Services, End-Users and Expert’s (as the case may be) and to avoid fraud and other prohibited or illegal activities
The information on Your "Sign Up" and "Registration" pages on the Site is the sole property of TYPE A THOUGHT. TYPE A THOUGHT does not sell, transfer or share Your Personal Information in any way other than what is provided for in the Privacy Policy and Terms of Use. If You no longer wish to receive any promotional communications or emails from Us, You may send an email to stating Your User Data and that You do not wish to receive further communications. From time to time, we post User testimonials on our Websites that may contain personal information. We obtain the User’s consent to post their names along with their testimonials The SITE HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, ACCURACY, SECURITY, OR ANY WARRANTY THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OF THIS AGREEMENT.
TYPE A THOUGHT may disclose Your information If any legal authority requests the Site to provide such personal information, communication, content and/or technical data or monitor and intercept such data to satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms, including investigation of potential violations thereof, detect, prevent, or address fraud, security or technical issues, or protect against imminent harm to the rights, property or safety of TYPE A THOUGHT, its End-Users, its Experts or the public as may be required. TYPE A THOUGHT will NOT store the communication between the end user and expert in any mode of communication (text chat/video chat/phone chat)during the consultation session. The third party service providers are independent vendors and the Company shall not have any access to Personal Information recorded by the third party service providers and shall ensure that the Consultants, employees, officers or agents of the Company are not provided any access to such Personal Information stored by the third party vendors. The Expert may record any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms only with the express prior written consent of the End User. If Medico Legal/ legal cases are issued against any of the Expert, the implications of the same lie with the expert and the Company is NOT in any case, liable for the same and is also not liable for any breach in confidentiality by the Experts or the Third party service providers. Certain information collected by Us may be provided to third parties who help the Site in providing or improving some of the Site Services. Chat interaction between the in house experts and end user may be stored and utilized in an anonymised manner for training, improving quality of counselling services provided and for analysis of statistical data derived thereof. Answers to any quiz/questionnaire may be stored and such data may be anonymised and used for analysis and statistical purposes. The statistics derived from the use of website services may be shared to third party services for educational and awareness purposes. Information that is not Personal Information including your browsing activity on the Site may be shared with third party advertising service providers who may use this information, on our behalf, to deliver advertising Site as well as on other sites on the Internet. In the case of sale to, or merger with, another entity, or in the event of a sale of assets, TYPE A THOUGHT reserves the right to transfer your Information to the concerned third party acquiring the entity or assets. Your Information shall continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with this Policy.
The security of your Information is important to us and we take reasonable measures to protect the security of Your Information. The Site takes appropriate technical and organisational measures to protect your personal information. However, there is always some risk that an unauthorized third party may access our systems or that transmissions of your information over the Internet may be intercepted. In order to prevent unauthorised access or disclosure we use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. Text chat / Email chat/ video and phone chat Transcripts are not stored on the servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords and will only be accessible to EXPERT And end user who takes the consultation session. These technologies help ensure that Personal Information is safe, secure, and is displayed only to You and those to whom You have granted access including but not limited to authorised personnel of the Site that require this information for work purposes.
Payments made for Services of TYPE A THOUGHT are through third-party payment processors. Therefore the payment process is subject to the terms, conditions and privacy policies of the third party payment processor. It is agreed and understood by You that neither the Company nor any of its directors, shareholders or other representatives will be liable to You for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of Your use of the third party payment processors, Your payment through the Payment Processors or Your ability or inability to complete the payment.
As stated in Clause C hereinabove, TYPE A THOUGHT does not sell, transfer or share Your Personal Information to any third party (unless it is obliged to do so by legal authorities) except as stated in this Privacy Policy. In the event you click on any third party website link from the Site and leave the Site, You will be governed by the terms, conditions and privacy policy of such third part website. Any information you disclose to the third party web sites once you access these third party web sites is not subject to this Privacy Policy. Type A Thought does not endorse and is not responsible for the privacy practices of these third party web sites. You should review the privacy policy posted on the other web site to understand how that third party web site collects and uses your Personal Information.
As long as Your account is active we shall retain Your Personal Information. You understand that in the event You remove Your information or instruct Us to remove Your information, it may not be possible for Us to remove each and every record of information provided by You from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
You may contact by emails/notification/other Site services to inform you about fault or interruption with the Site Services, new updates in respect of the Site Services, inform you, if you have breached any of the terms of use of the Site Services or if we have received a complaint about your inappropriate use of the Site services
If You have any questions, comments, or concerns about this Privacy Policy, please contact us at: