The Type A Thought website, www.typeathought.com and the mobile application (collectively referred to as the "Site"), is owned by, Phadke HealthTech Private Limited (hereinafter referred to as "the Company"), a company incorporated under the provisions of the Companies Act 2013.
"Personal Information" shall mean and include information that relates to a natural person, which, we can use to identify or contact you, such as your name,age, sex, address, telephone number or email address. Personal Information to include information that has been anonymized.
The services on the “Site” are available only to End-Users over the age of eighteen (18), anyone under this age, shall not download or use this “Site”.
Use By Children
WHAT TYPE OF PERSONAL INFORMATION DOES THE SITE COLLECT?
The SITE will collect the following personal information from the End-User at the time of registration:
contact data (such as your email address and phone number);
demographic data (such as your gender, your date of birth and your pin code/country of residence);
iii. billing data, (such credit / debit card number, expiration date, billing address and other payment instrument details)
In addition to the personal information listed above, the following information will also be collected by us:
Technical and network data, including internet protocol address, network operator, operating system, browser type, cookies, etc.
Information about Your location and Your mobile device, including a unique identifier number for Your device.
iii. Questionnaire or survey results and information regarding the use of the Site
In the event you desire to amend or modify the information provided by you on the SITE, you may do so by editing your profile.
USE OF INFORMATION
The information collected by Type A Thought from you, is to enable Type A Thought to:
To process Your request for Services and provide you with access to particular tools and Services and to fulfill Your Service request,
Administer your account and contact You,
iii. In providing Services, Your Personal Information will be disclosed to End User(s) and/or Expert’s (as the case may be) and where applicable to Our registered business partners.
To allow Us and/or Our Experts to present personalised emails or secure electronic messages pertaining to your mental health, including news, announcements, reminders and opportunities.
provide you with relevant content on the Sites or on other web sites that you visit after you leave the Site (includes customization of advertising based on Your location)
vii. respond to queries you send and to send you administrative communications about the Site or Services,
viii. Obtain/publish your feedback/review/testimonial about the Site or Services
Send promotional emails about new products, special offers, discount coupons or other information which we think you may find interesting.
Send you relevant offers and informational materials on behalf of our sponsors pertaining to your mental health.
To ensure the security or integrity of the Site, Services, End-Users and Expert’s (as the case may be) and to avoid fraud and other prohibited or illegal activities
If You no longer wish to receive any promotional communications or emails from Us, You may send an email to firstname.lastname@example.org stating Your User Data and that You do not wish to receive further communications.
From time to time, we post User testimonials on our Websites that may contain personal information. We obtain the User’s consent to post their names along with their testimonials
The SITE HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, ACCURACY, SECURITY, OR ANY WARRANTY THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OF THIS AGREEMENT.
TYPE A THOUGHT may disclose Your information If any legal authority requests the Site to provide such personal information, communication, content and/or technical data or monitor and intercept such data to satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms, including investigation of potential violations thereof, detect, prevent, or address fraud, security or technical issues, or protect against imminent harm to the rights, property or safety of TYPE A THOUGHT, its End-Users, its Experts or the public as may be required. TYPE A THOUGHT will NOT store the communication between the end user and expert in any mode of communication (text chat/video chat/phone chat)during the consultation session. The third party service providers are independent vendors and the Company shall not have any access to Personal Information recorded by the third party service providers and shall ensure that the Consultants, employees, officers or agents of the Company are not provided any access to such Personal Information stored by the third party vendors. The Expert may record any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms only with the express prior written consent of the End User. If Medico Legal/ legal cases are issued against any of the Expert, the implications of the same lie with the expert and the Company is NOT in any case, liable for the same and is also not liable for any breach in confidentiality by the Experts or the Third party service providers.
Certain information collected by Us may be provided to third parties who help the Site in providing or improving some of the Site Services.
Chat interaction between the in house experts and end user may be stored and utilized in an anonymised manner for training, improving quality of counselling services provided and for analysis of statistical data derived thereof. Answers to any quiz/questionnaire may be stored and such data may be anonymised and used for analysis and statistical purposes. The statistics derived from the use of website services may be shared to third party services for educational and awareness purposes. Information that is not Personal Information including your browsing activity on the Site may be shared with third party advertising service providers who may use this information, on our behalf, to deliver advertising Site as well as on other sites on the Internet.
SECURITY OF INFORMATION
The security of your Information is important to us and we take reasonable measures to protect the security of Your Information.
The Site takes appropriate technical and organisational measures to protect your personal information. However, there is always some risk that an unauthorized third party may access our systems or that transmissions of your information over the Internet may be intercepted. In order to prevent unauthorised access or disclosure we use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. Text chat / Email chat/ video and phone chat Transcripts are not stored on the servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords and will only be accessible to EXPERT And end user who takes the consultation session. These technologies help ensure that Personal Information is safe, secure, and is displayed only to You and those to whom You have granted access including but not limited to authorised personnel of the Site that require this information for work purposes.
Payments made for Services of TYPE A THOUGHT are through third-party payment processors. Therefore the payment process is subject to the terms, conditions and privacy policies of the third party payment processor. It is agreed and understood by You that neither the Company nor any of its directors, shareholders or other representatives will be liable to You for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of Your use of the third party payment processors, Your payment through the Payment Processors or Your ability or inability to complete the payment.
THIRD PARTY WEBSITES PLATFORMS AND APPLICATIONS
As long as Your account is active we shall retain Your Personal Information. You understand that in the event You remove Your information or instruct Us to remove Your information, it may not be possible for Us to remove each and every record of information provided by You from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.