FREQUENTLY ASKED QUESTIONS
Here are some common questions about TYPE A THOUGHT.
What does Type a Thought help with?
Type A Thought provides access to counselors online to help you deal with a wide range of personal and emotional problems. You can chat anonymously and confidentially to any of our experienced and certified Psychologists who are trained in Rational Emotive Behaviour Therapy & Cognitive Behaviour Therapy. Learn to deal with negative emotions like Anxiety, Anger, Hurt, Grief, Sadness, Loneliness, Hopelessness and use therapy to deal with difficult situations like Relationship issues ( Fights/cheating/lack of trust and communication) , Stress, Work place issues, Family issues, Marital Conflicts, Depression, Anger outbursts, Addiction, Phobias, Procrastination, Lack of Self confidence and many more……
What is Online Counseling and How does it work?
Online counselling is a convenient way to find an expert to pertain to your psychological and emotional concerns and consult with them. You can use our platform to sign up and gain access to all the experts on our platform via chat, phone or video. Once you have signed up, you can go on to book a paid session. Once the payment is made, our counselors will get in touch with you to get the session going.
Is Online Counseling Effective?
It is quite effective. A number of studies have been conducted by different institutes regarding the effectiveness of Online counseling and have shown promising results. Mentioned below are some of the studies that show the effectiveness of Online Psychological treatments:
Internet-based and other computerized psychological treatments for adult depression: a meta-analysis. https://www.ncbi.nlm.nih.gov/pubmed/20183695
A Comprehensive Review and a Meta-Analysis of the Effectiveness of Internet-Based Psychotherapeutic Interventions
The Effectiveness of Web-Based vs. Non-Web-Based Interventions: A Meta-Analysis of Behavioral Change Outcomes
Who can use Type a Thought Services?
Anyone above 18 yrs of age,from any walk of life, can avail these services, irrespective of nationality, gender, sexual orientation. As stated above, the experts are equipped to deal with a range of concerns.
How can Type a Thought help me improve my life?
You can learn how to deal with your emotional in your day to day lives, improve inter personal relationships, avoid unnecessary conflicts and improve your quality of life, by making it stress free and productive. Learn how to identify your thoughts, emotions and self talk. Work on your your thoughts and beliefs using cognitive exercises and improve yourself in almost any aspect of your life, using scientifically validated principles of therapy. Learn effective coping mechanisms to help to deal more effectively with powerful negative emotions and overcome difficult life situations.
Is this service Confidential and safe?
Yes, the experts do not reveal the content of the session to anyone. We recommended that you do not use your real name while generating a username for yourself. The content and data exchanged between the experts and you, is encrypted and will prevent anyone to gain access to such sensitive and private information. The users are solely responsible for disclosure of any personal information during a session with the experts. For further details, on how we deal with your personal information, please visit the Privacy statement and terms and conditions page.
How do I communicate with my Counselor?
The 1 day, 7 days and 30 days counseling programs are based on exchange of text messages. The pace of the exchange of messages is slow and relaxed and is spread over a period of time. You can choose to send a text message at any time as per your convenience. Your counselor will receive you message and respond as per their availability during the day. They will reply to your questions at least once during the day . However, if they have more time at hand, they may contact you many more times.
Can I use Type a Thought if I'm from outside India?
Is Online Counseling a substitute for Face to Face Counseling?
No, online counseling is not a substitute for face-to-face therapy. However, it does have certain advantages. It is cheaper and more convenient to access. It is also available round the clock. Moreover, there are many communication modes to from like text, phone or video. Another important aspect is the high level of anonymity that seeking help online provides.
How secure is the payment gateway?
The payment gateway is absolutely secure and uses industry standards and guidelines. For international Clients we use PayPal payment gateway which is a reliable and secure international gateway.
Customised Plans Related Questions
What are the different Online Counseling plans available?
We have a 1 day, 7 day and a 30 days Customised text chat counseling programs, during which you can exchange unlimited messages with your counselor for the duration of the program. Based on your concern, your counselor will guide you through your problems by helping you look at things from a different , more rational perspective and give you tools to help you work on your thoughts and belief systems. Some of these hat plans also include a limited telephonic or video session. For more information please click on the link below
How many messages can I send to my counselor?
There is NO limit to the number of messages you can send to your counselor. Whenever you feel like talking or have a thought you need to discuss, you can drop a text message.
How often will my counselor respond to me?
Your counselor will respond to you as often and as promptly as they can. However, they will check in on you at least once during the day to see how you are doing. Please keep in mind that the counselors have several clients and also have a personal life of their own for which they need to dedicate time. So they won’t be glued to their phones the entire day. To avoid wasting to much time in sending short messages back and forth, its advisable if you send lengthier paragraphs at once.
What if I want to speak to my counselor via Phone or video chat?
For those who need to speak to the counselor on the phone or have a video chat, you can simply request your counselor for one and they will guide you further on how and when it can be setup.
What if I want to chat with my counselor right NOW (Instantly)?
Instant chats (real-time) can be done only if the counselors are available . You can fix and appoitnment with your counselor to spend dedicated time with you . For an instant real time one hour session, request your counselor for one and they will send you a payment link. Once the payment is complete you can continue your session in real time and the counselor will dedicate the one hour entirely towards helping you with your problems. The instant real time chat is not included in the subscription plan and will be charged seperately.
Can I chat with my counselor on any device?
You can use any device (computer/mobile phone), that has an internet browser to access your account and chat at Type a Thought.
What are the other requirements for a chat ?
For all text based conversation you need to have a working internet connection an a internet browser like Google Chrome/ Firefox/Safari. For a Phone call or Video session you need to have High speed Internet Connection (4G/WiFi) and a valid Skype ID
What do I do If I am not receiving any messages from my counselor?
If you are not receiving any messages from your counselor or are unable to send any messages due to technical reasons, please email us at email@example.com . We’ll help you resolve the problem as soon as possible. If the counselor fails to reply to your message , please email us about the same on the above mentioned address
How do I reset my password?
To reset your password, simply Click on the reset password link on the Sign In page. You will receive a link on your verified email ID, following which you can reset your password by clicking on the link
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