FREQUENTLY ASKED QUESTIONS

Online counselling is a convenient way to find an expert to pertain to your psychological and emotional concerns and consult with them. You can use our platform to sign up and gain access to all the experts on our platform via chat, phone or video. Once you have signed up, you can go on to book a paid session. Once the payment is made, our counselors will get in touch with you to get the session going.

It is quite effective. A number of studies have been conducted by different institutes regarding the effectiveness of Online counseling and have shown promising results. Mentioned below are some of the studies that show the effectiveness of Online Psychological treatments:

Internet-based and other computerized psychological treatments for adult depression: a meta-analysis. https://www.ncbi.nlm.nih.gov/pubmed/20183695

https://www.ncbi.nlm.nih.gov/pubmed/20183695

A Comprehensive Review and a Meta-Analysis of the Effectiveness of Internet-Based Psychotherapeutic Interventions

www.tandfonline.com/doi/abs/10.1080/15228830802094429#.VI8vaCvF_hs

The Effectiveness of Web-Based vs. Non-Web-Based Interventions: A Meta-Analysis of Behavioral Change Outcomes

http://www.jmir.org/2004/4/e40/

Anyone above 18 yrs of age,from any walk of life, can avail these services, irrespective of nationality, gender, sexual orientation. As stated above, the experts are equipped to deal with a range of concerns.

You can learn how to deal with your emotional in your day to day lives, improve inter personal relationships, avoid unnecessary conflicts and improve your quality of life, by making it stress free and productive. Learn how to identify your thoughts, emotions and self talk. Work on your your thoughts and beliefs using cognitive exercises and improve yourself in almost any aspect of your life, using scientifically validated principles of therapy. Learn effective coping mechanisms to help to deal more effectively with powerful negative emotions and overcome difficult life situations.

Yes, the experts do not reveal the content of the session to anyone. We recommended that you do not use your real name while generating a username for yourself. The content and data exchanged between the experts and you, is encrypted and will prevent anyone to gain access to such sensitive and private information. The users are solely responsible for disclosure of any personal information during a session with the experts. For further details, on how we deal with your personal information, please visit the Privacy statement and terms and conditions page.

The 1 day, 7 days and 30 days counseling programs are based on exchange of text messages. The pace of the exchange of messages is slow and relaxed and is spread over a period of time. You can choose to send a text message at any time as per your convenience. Your counselor will receive you message and respond as per their availability during the day. They will reply to your questions at least once during the day . However, if they have more time at hand, they may contact you many more times.

You can use Type A thought services from any country as long as you have access to the internet. However, for non residential Indians and non Indian Nationals it would be prudent to go through the terms and conditions page and privacy policy as we operate as per the the local rules and regulations, which may differ from your country’s

No, online counseling is not a substitute for face-to-face therapy. However, it does have certain advantages. It is cheaper and more convenient to access. It is also available round the clock. Moreover, there are many communication modes to from like text, phone or video. Another important aspect is the high level of anonymity that seeking help online provides.

The payment gateway is absolutely secure and uses industry standards and guidelines. For international Clients we use PayPal payment gateway which is a reliable and secure international gateway.

We have a 1 day, 7 day and a 30 days Customised text chat counseling programs, during which you can exchange unlimited messages with your counselor for the duration of the program. Based on your concern, your counselor will guide you through your problems by helping you look at things from a different , more rational perspective and give you tools to help you work on your thoughts and belief systems. Some of these hat plans also include a limited telephonic or video session. For more information please click on the link below

https://www.typeathought.com/pricing

There is NO limit to the number of messages you can send to your counselor. Whenever you feel like talking or have a thought you need to discuss, you can drop a text message.

Your counselor will respond to you as often and as promptly as they can. However, they will check in on you at least once during the day to see how you are doing. Please keep in mind that the counselors have several clients and also have a personal life of their own for which they need to dedicate time. So they won’t be glued to their phones the entire day. To avoid wasting to much time in sending short messages back and forth, its advisable if you send lengthier paragraphs at once.

For those who need to speak to the counselor on the phone or have a video chat, you can simply request your counselor for one and they will guide you further on how and when it can be setup.

Instant chats (real-time) can be done only if the counselors are available . You can fix and appoitnment with your counselor to spend dedicated time with you . For an instant real time one hour session, request your counselor for one and they will send you a payment link. Once the payment is complete you can continue your session in real time and the counselor will dedicate the one hour entirely towards helping you with your problems. The instant real time chat is not included in the subscription plan and will be charged seperately.

The experts on the panel are a group of Psychologists who are certified and have received training in Rational Emotive & Cognitive Behaviour Therapy (RECBT). They have significant experience in online counseling as they have already helped thousands heal emotionally. The details of their professional qualification is mentioned on their profile page.

Most of the counselors commonly used Rational Emotive Behaviour Therapy (REBT) and / or Cognitive Behaviour Therapy (CBT), as they have been validated and proven to be effective by many studies. Based on the individual client and case history they may also use other therapies like Dialectical Behaviour Therapy (DBT), Acceptance Commitment Therapy (ACT), Solution Focused Therapy, Inter Personal Therapy etc.

Each individual client and their problems are different and so are their coping mechanisms and ability to accept change along with new techniques learnt. Therefore there is no fixed time that is required for counseling to see progress. However some studies show that approximately 12 session of Cognitive Behaviour Therapy are required on an average to se significant progress and improvement. Along with counseling sessions it is extremely important to perform the exercises given by the couselor on a regular basis and to incorporate them as part of your lifestyle.

Currently, your counselor is assigned to you by the system based on certain parameters

In the unlikely event , that you are not satisfied with the help that you receive, you can request to switch over to another counselor. Simply email us at contact@typeathought.com. However, we advise that you stick with your counselor during the entire duration of the program to see significant progress.

You are billed either weekly or monthly based on the program you choose.Once the duration of the program comes to an end, the billing cycle will RENEW AUTOMATICALLY and you will be billed again.You can cancel your subscription at anytime by clicking on the Stop Subscription Link in the chat window or in your Profile.After clicking on Stop Subscription, you will receive an email, stating that your subscription has been deactivated and you won’t be billed from the next cycle. If you have any issues regarding the renewal or cancellation of your subscription, please email us contact@typeathought.com

You are billed either weekly or monthly based on the program you choose. Once the duration of the program comes to an end, the billing cycle does not renew automatically and you need to purchase an new program.

There’s no better gift than gifting someone peace of mind and equipping them with tools to face challenges in the present and future. You can buy a customised plan for your loved ones and they will always cherish your wonderful gesture. Email us with details of the person you wish to gift the subscription at contact@typeathought.com and we will send a gift card to your loved ones.

You can use any device (computer/mobile phone), that has an internet browser to access your account and chat at Type a Thought.

For all text based conversation you need to have a working internet connection an a internet browser like Google Chrome/ Firefox/Safari. For a Phone call or Video session you need to have High speed Internet Connection (4G/WiFi) and a valid Skype ID

If you are not receiving any messages from your counselor or are unable to send any messages due to technical reasons, please email us at contact@typeathought.com . We’ll help you resolve the problem as soon as possible. If the counselor fails to reply to your message , please email us about the same on the above mentioned address

To reset your password, simply Click on the reset password link on the Sign In page. You will receive a link on your verified email ID, following which you can reset your password by clicking on the link